How to delete your dias account and manage your data.
There are two ways to close your dias account, depending on whether you want your account merely deactivated or your data permanently erased.
Note: this locks your account so it can no longer be accessed — it does not immediately erase your stored recordings, notes and files. See "Data retention after deletion" below. The shared/demo account cannot be deleted this way.
If you want your account and all associated data permanently erased (not just deactivated), or if you can no longer access the app, email us from the address associated with your account:
Subject: “dias account deletion request”. We may verify your identity before deleting.
A full deletion request permanently removes:
In-app deletion locks your account but retains your data until you separately request erasure. Once we process a full erasure request, your data is removed from our active systems. Residual copies may persist for a limited period in encrypted backups and in third-party processor systems before being erased in the ordinary course, and we may retain a minimal record where required by law. We do not retain your data for longer than necessary. For more, see our Privacy Policy.